Privacy

Privacy Policy

Effective Date: [August 1, 2023]

[Do It Right Computers, Inc.] (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect the personal information you provide on our website [www.doitrightcomputers.com] and any other related services we may offer (collectively, the “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

Welcome to Do It Right Computers’ Global Privacy Policy. Your personally identifiable information is of the utmost value, of, deserving, to, our responsibility. This privacy policy helps you understand how we share; use; and protect this information, what your rights are, and so forth. This is our global general policy: We know that some jurisdictions have unique privacy laws, such as your California rights, and where applicable, we will comply with those local laws.

Do It Right Computers, Inc. does not have any sister or subsidiary companies at this time. We operate solely as one entity, because we have always had success under this brand name, never needing to branch off into separate entities.

We do not sell your information, although we do share it as set out in this privacy policy.

We operate in the business-to-business market, so we occasionally collect information relating to employees or agents of businesses, prospects, partners, and business customers to support our operations.

We send business to business marketing communications, which could include event and video-meeting invitations, knowledge leadership, and other information on our solutions.

We never keep your personal information for longer than it is necessary.

What is Covered by This Privacy Policy?

• Personal information we collect on Do It Right Computers websites, services, and applications you are authorized to access.
• Personal information we collect and share for business development activities.
• Personal information we use for internal operations like finance and business operations.

What is not Covered by This Privacy Policy?

• Where we are a service provider and processor in a B2B (business-to-business) context and where these B2B customers use Do It Right Computers solutions to collect or process your personal data.
• Where we collect or process information relating to Do It Right Computers employees.
• When you apply for a job with us, a specific policy will be made available at the point of application.

Who is the Data Controlled by?

Depending on the region, the purpose of processing, and circumstances, the legal entity that may be considered a data controller may vary, but typically personal information will be collected by the regional company you choose for your Do It Right Computers relationship, which will be shared in accordance with this Privacy Policy. In some cases, multiple Do It Right Computers entities could be considered joint-controllers. Usually, the primary data controller in our regions is:

Global:

Do It Right Computers, Inc.

6232 DAWN DR

HURDLE MILLS, NC 27541-7902

USA

What is the Purpose of This Privacy Policy?

We intend to give you full disclosure, and protect your privacy, as well as give you transparency regarding not only your rights with how we use, and hold your personal information, but also to lay out in detail how we secure, and safely manage your datum. We take pride in having never sold our users’ information, never having had a data breach, and being tasked with upholding your privacy. We have strictly monitored processes in place for communications that allow us to safely and effectively deliver our Services.

This policy applies if you interact with us through our websites; on-line services; applications; on social media; or at events, trade shows, or webinars. This policy also applies to our internal operations including sales, finance, marketing, procurement and legal. By providing personal information, you agree to the terms and conditions of this Privacy Policy.

We are not responsible for the privacy, information, or other practices of any third parties, including any third party operating any platform or site that links to our website or where our websites contain a link. The inclusion of a link on any of our websites does not imply endorsement of the linked site by us and you should be satisfied of the relevant third party’s use of your personal data and the applicable privacy notice.

Does This Policy Cover Circumstances Where Do It Right Computers is a Service Provider and Data Processor to Its Customers Where Do It Right Computers is Delivering Services?

No. When we are a data processor and service provider for our customers (in a B2B context), the applicable details of data processing operations we undertake for our customers is set out in our contract with that Do It Right Computers customer, including possibly a Global data processing agreement (DPA). If you have any questions as to how our customer processes your data, please refer to that organization’s Privacy Policy, as they are your service provider, not Do It Right Computers.

Does This Policy Cover Where You Have Completed a Survey, Provided Feedback, or Provided Data to a Company that Uses a Do It Right Computers Solution?

No. Where our customers use our solutions to collect data, we will be acting as their appointed data processor. Our customer will collect your data in accordance with their Privacy Policy/Privacy Notice, so if you have any questions about their data collection and why and how they share it with Do It Right Computers, please contact that organization, as we are unable to answer your questions about our customers’ use of your personal information.

What is Our Legal Basis for Processing Your Personal Information?

We process your information in accordance with applicable privacy laws, usually the legal bases are concepts such as:

• Consent: During the capture of your personal data, you have provided your express consent to process your personal data for the purposes set out in this Privacy Policy.
• Legitimate Interests: The processing is necessary for us to conduct our business, but not where our interests are overridden, by, your interests, or rights.
• Performance of a Contract: We must process your information in order to provide you with a Service or product.

Less common legal bases include, but aren’t limited to:

• Vital interests: The processing of your personal information is necessary to protect you or someone else’s life or physical safety.
• Legal obligation: We are required to process your personal information by law.

Information We Collect

• Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, job title, and payment details when you interact with our Services, make a purchase, submit a form, visit an event, provide feedback, enquire with us, or sign up for our newsletter.
• Automatically Collected Information: We may automatically collect certain information about your device, browsing actions, and patterns, such as your IP address, browser type, operating system, and referring URLs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns. You can manage your cookie preferences through your browser settings.
• Marketing and Business Development: Information about the services that we provide to you, including event, virtual events, webinar registrations, downloads, and any other information we share with you, or, you share with us as part of any related registrations. If you register for a paid event, payment information will be collected by a trusted third party provider and we will not receive your payment information. Your account login details for our websites, online services, and mobile apps, including your username, and chosen password, so we can administer access. Information about whether or not you want to receive marketing communications from us, and what your communication preferences are. Information on how you interact with any of our email, social media, or other communications, including if you have opened or engaged with the emails, website content, social media content, and other communications. Information related to your activity on our social media and website activities, including how you use our website and access content, in order to improve your experience and tailor our future marketing based on your preferences or behaviors during such use. Information shared with us by third parties, including event organizers, our business partners, service providers, your colleagues, and publicly available information. To ensure the data we hold is up-to-date, we may periodically ask you to confirm this information, or, we may supplement this information with additional data we collect from other sources
• Sales, Finance, Business Operations, and Delivering Services: We deliver services to enterprise customers, and, you may be an employee or representative of those customers, who is involved in some aspect of the relationship we have with our customer. Information you, your company, or our partner provide, to us, such as your name, address, email, job title, and telephone number, so, we can deliver our services, provide proposals during a sales cycle and negotiation of agreements, manage customer accounts, and process and fulfill orders. Information about training or other Services we provide to you. Information we collect from partner onboarding, including information we obtain from third parties to complete onboarding compliance checks. Information we collect to deliver support to our customers, including ticketing information and details of the support request. Information we obtain from you to improve our services. We will monitor customer usage of our services to ensure compliance with our customer agreements and this may include audits of named users or other inspections that involve the processing of personal information. We may record calls, correspondence, and other communication channels, including screen capture, for compliance, quality, training, and other purposes. We may video record or screen capture training seminars, presentations, and webinars for compliance, quality, training, and other purposes. We may aggregate, anonymize, and/or de-identify personal information such that it is no longer personal information for the purposes of enhancing our services and business practices. Where we demonstrate our Services and solutions to you, we may collect your personal information as part of a trial or test. Where we demonstrate our voice biometrics services and solutions to you, we may collect special category data or sensitive data as part of the demonstration. In those circumstances, we may instate a Biometric Policy, which shall also apply in addition to this Privacy Policy.

How We Use Your Information

• To Provide Services: We use your personal information to process orders, deliver products, and provide customer support.
• Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt-out of marketing communications at any time.
• Improving our Services: We analyze usage data to understand how users interact with our website and to improve our Services.
• We use personal information to support our global offerings, including sales, finance, customer service, and other business operations.

How We Share Your Information

• Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in delivering our Services (e.g., payment processors, shipping companies).
• Within Our Group: We are a global organization and our professionals who use personal information for the purposes outlined in this Privacy Policy may be employed by any of our group entities. In such cases, we may create an inter-affiliate transfer agreement that recognizes the standards of international data transfers.
• With Our Reseller, Distribution, and Business Support Partners: We may deliver our Services through a member of our network of reseller, distributor, and business support partners. We may also assist a partner in the provision of services to our customers and other partners who service our customers.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
• Within Our Business Development Vendors and Partners for the Following Purposes: Marketing and Business Development: to deliver our marketing and business development campaigns, we may share data with digital marketing providers, social media companies that Do It Right Computers has a business account, and advertising companies, market research partners, webinar hosts, venues, event organizers and registration providers, and other trusted vendors who assist in the performance of our marketing campaigns. Sales, Finance, Business Operations, and Delivering Services: We use (a) third party sales tools to track pipeline activity and order information; (b) finance and invoicing tools to assist in managing orders, customer billing, and fulfillment; (c) legal and compliance tools to assist in our contracting and compliance activities; (d) consultants, contractors, and other specialists to provide professional services; and (e) other vendors, which support our business operations.
• If you request a password reset, your IP address will be included in the reset email.
• We intend to keep data sharing to an as-needed basis.
• Your information is, where appropriate or necessary, shared within our global group.
• When we share your personal information, it will continue to be subject to one or more appropriate safeguards set out in the applicable law. These might be to a jurisdiction recognized as, “adequate,” under United States law; through an approved transfer scheme, such as the use of contractual clauses in a form approved by regulators, or other competent authorities.
• Law Enforcement and Legal Compliance: We also use and disclose personal information, as we believe to be necessary, or, appropriate, (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public, and, government authorities, including public, and, government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and that of our affiliates, you, or others; (g) if we are involved in any discussions related to the sale of all or part of our business; and (h) to allow us to pursue available remedies or limit the damages we may sustain.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure. We shall take precaution to prevent data breaches, including eventually moving the site to a PCI-compliant or HIPAA-compliant hosting service that is more secure. We use appropriate technical and organizational measures to protect personal information under our control. We implement security measures appropriate to the nature of the processing, and, regularly review these measures, to ensure they remain appropriate. We train our employees and systems to protect your privacy, using locks, physical barriers, cameras, or passwords. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you may have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact Us page.

Do We Transfer Your Data Internationally?

Occasionally, we transfer your information to our group companies, partners, or vendors, located outside of the country where the applicable data controller is based, including exporting data outside the US, EEA, APAC, and Brazil, for the purposes described in the Privacy Policy.

The international jurisdictions we transfer to are primarily to the US, Israel, UK, EEA, and India, with other jurisdictions, as necessary, or, appropriate, for, our business operations. When we share your personal information, it will continue to be subject to one or more appropriate safeguards set out in the applicable law. These might be to a jurisdiction recognized as, “adequate,” under US law, through an approved transfer scheme, such as the use of standard contractual clauses, in a form approved by regulators, or, other competent authorities.

How Long Do We Keep Your Data for?

We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with applicable privacy laws and relevant regulations. We will never retain your personal information for longer than is necessary.

The criteria used to determine our retention periods, includes:

• The length of time we have a relationship with you and provide Services to you or our customer (for example, as long as you have an account with us, or, keep using the Services).
• Whether there is a legal obligation that we are subject to (for example, certain laws require us to keep records of your transactions, for a certain period of time before we can delete them; or

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigations, or regulatory investigations).

Your Choices and Rights

You have the right to access, correct, or delete your personal information. You may also opt-out of marketing communications by following the instructions provided in our emails or contacting us directly. All our marketing emails include an, “Unsubscribe,” option, and offer you the ability to manage your email preferences.

You may have a number of rights under applicable privacy laws that in certain circumstances, you may be able to exercise in relation to the personal information we process about you. These may include:

• The right to access a copy of the personal information we hold about you
• The right to correction of inaccurate personal information we hold about you
• The right to restrict our use of your personal information
• The right to be forgotten
• The right of data portability
• The right to object to our use of your personal information

Where we rely on consent as the legal basis that we employ to process your personal information, you may also withdraw that consent at any time.

Especially under Brazilian Federal Law nº 13,709/2018 (Brazilian General Data Protection Law – “LGPD”), you have specific rights regarding data protection that you may be able to exercise in relation to the personal information we process about you as follows:

• The right to request confirmation on the existence of processing your personal information
• The right to request access to your personal information Do It Right Computers holds about you in a simplified format, or by means of a complete declaration
• The right to request correction of your personal information
• The right to request anonymization, blockage, or deletion, of, unnecessary, excessive, or, unlawfully possessed personal information
• The right to request deletion of personal information lawfully possessed with your given consent
• The right to request information about the public and private entities that Do It Right Computers shared your personal information with
• The right to request information about the possibility of denying consent and the consequences of such denial
• The right to request transfer of your personal data (data portability)
• The right to revoke your given consent at any time
• The right to oppose the processing of your personal information, when in noncompliance with the LGPD.

If you are seeking to exercise any of your rights set out in this Privacy Policy, please contact us using the Contact Us page. Please note that we may need to verify your identity before we can fulfill any of your rights under data protection law. This helps us protect personal information against fraudulent requests. We use a trusted third party vendor to collect information in the Contact Us form.

You may have the right to complain to a competent regulator or supervisory authority in your jurisdiction.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take appropriate measures to delete it.

Media Clause

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Comments Clause

When on the site-users leave comments; we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Visitor comments may be checked through an automated spam detection service.

Cookies Clause

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookies may be used to improve your experience, for advertising, and to help us improve our Services. At some point, we may instate a Cookies Policy.

Third Party Websites Clause

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be revised accordingly. Please review this page regularly to stay informed about our data practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us. If you would like to exercise one of your rights as set out in the Privacy Policy, or, if you have a question or complain regarding this Privacy Policy, or the way your personal information is processed, please contact us, using the form at the Contact Us page. We use a third party tool to help us manage your request.

We can only process requests that have sufficient information and to allow us to process your request. We may need to request additional information in order to verify your identity in order to action your request. If you do not provide sufficient information initially, and do not respond to our request for additional information, we may be unable to action your request. If you send a request by email, we ask you to complete the form in order to ensure your request is processed in accordance with applicable privacy laws.